Books Printed For Kids Household Clothing Miscellaneous Spec. Order

Store Policies, Buying Info

 

The Fairbanks House Store

How to Contact Us:

If you have questions about an existing order, are having trouble placing a new order, or have questions about our merchandise, let us know. We enjoy hearing from our customers! Here are three ways to reach us:

Contact us through e-mail. 

Our phone number is:
(781) 326-1170

Our street mailing address is:
The Fairbanks House
511 East Street
Dedham, MA 02026

Three Ways to Order and Pay:

1) On the Web site. We accept payment on-site via:

a) Credit Card - MasterCard, Viva, American Express and Discover

b) PayPal

2) Order by Phone with Credit Card. Phone us at (781) 326-1170.

3) Send Check by Mail.

Shipping Rates and Information:

We package and ship orders within 48 hours of receiving payment.

Orders to destinations within the U.S. are shipped via Priority Mail. Delivery time is generally 2 - 3 days after mailing.

Shipping Rates for Priority Mail:

Our rates are based upon the total price of the order.

TOTAL PRICE Postage Charge
0 to $14.00 $4.95
$14.01 to $38.00 $10.70
$38.01 and up $14.95

Need Overnight Delivery?
On most days, we can also provide fast, overnight delivery, at Express Mail rates. This is generally about $20 per package. Contact us via phone (781) 326-1170 or e-mail to see if it is possible to arrange an overnight delivery.

Our Returns Policy:

If for any reason you are not completely satisfied with your purchase from The Fairbanks House, simply return it within 30 days of receipt. We will promptly refund your purchase price and original shipping charge. If you do plan to return or exchange any item(s), please notify us in advance via e-mail, so we know the item is on its way back to us.

When sending merchandise back, please wrap the item(s) in a sturdy box. If possible, use the same packing materials that the item was delivered with. Secure the box with strong tape. For your protection, insure it for its value. Send the package with return postage prepaid. (Sorry, we cannot accept COD’s.)

Our return address is:

The Fairbanks House
511 East Street
Dedham, MA 02026

 

 

 

 

www.fairbankshouse.org